Trust everything is working worry-free on your website with continued support from our experts
Keeping your website safe and up-to-date can slow you down from focusing on other things. But don’t sweat it, because we’ve got your back! Our team of website wizards will handle all those pesky website-related tasks and updates, so you can focus on what you do best – running your business!
An expert in your back pocket
Website maintenance services are offered on a monthly retainer ensuring you have accessibility to the right expert when you need them.
We are eager to support you in being able to develop deeper connections with your clients, increase your reach, and feel confident in the direction of your business.
Frequently Asked Questions
How often do updates and backups occur?
Backups of your website are taken daily with an option of a one-click restore.
Plugin and theme updates are bi-weekly followed by scan checks to ensure things are functioning properly.
WordPress and PHP updates (core software) are updated as needed, depending on site health, but typically done 3-4x a year.
Will my website experience any downtime during updates?
Our detailed care processes are organized to minimize any potential downtime during updates. We test in a staging area first before pushing to live, and we will also schedule in advance for our high traffic websites to reduce potential conflicts with sales or launches.
What security measures are taken to protect my website and its visitors?
Due to utilizing managed hosting servers and quality support, we can minimize the number of potential attacks on your website.
Also, with security plugins, monitoring search engine warnings, and regularly updating the software, we find that prevention is the key to a successful security plan.
For our high traffic website, we offer additional malware scans and black-list monitoring to keep your website off the naughty list.
What happens if my website experiences an issue outside of regular maintenance hours?
All of our clients have access to server support, which is 24/7. However, 99% of the time, we are already on it.
Can I cancel the maintenance plan at any time?
Yes, it is your website! We do ask for a 30 day notice and will provide you with the required access to server files so that you can migrate your website to its new home.
How do I know if my website needs a maintenance plan?
If your website was built on WordPress, we got you covered. Due to the nature of ever changing technology, sites, software and plugins need to be updated and tested (just like the latest update on your phone!).
If you would like to delegate the responsibility of updating software, running security scans, and being the go-to person for website questions, then a maintenance plan may be your saving grace.
Is technical support included in the maintenance plan?
Yes, technical support is anything that relates to the current function on the website. We will address and troubleshoot technical issues for you!
If you believe you will have anything that goes beyond current technical function and into additional development or content updates on a regular basis, we recommend a higher tier plan to make sure we have you covered where needed.